Frequently Asked Questions

Our answers to the most common questions!

What exactly does a travel designer do?

A travel designer does more than just book your trip—we help you find the right destination, resort, and experience based on what you actually want. Think of us like your matchmaker for the perfect vacation, using firsthand knowledge and honest advice.

Will it cost me more to book through you?

Nope! We’re paid by our travel partners, not by inflating your price. In most cases, we can offer the same price—or better—than what you’ll find online, with extra perks and personal support included.

Do you charge a planning fee?

We do not charge a planning fee for most travel, as we work on a commission-basis with countless suppliers and tour operators. Occasionally, our clients may pay a planning fee for our expertise while utilizing their travel points, miles or vacation club benefits.

Why should I use you instead of just booking online?

When you book online, you're on your own if something goes wrong. With us, you get real guidance, personalized recommendations, and support every step of the way—from finding the right resort to dealing with unexpected travel hiccups.

How do you choose which resorts to recommend?

We’ve personally visited over 120 resorts across Mexico, the Caribbean, and Hawaii. We don’t just go off marketing photos—we know which spots deliver, which rooms to avoid, and what fits best for your vibe, group size, and goals.

Can you help me plan a destination wedding?

Absolutely. We love helping couples plan “I Do’s” in paradise. From guest coordination to resort perks, we’re here to make sure your wedding is gorgeous, smooth, and totally you.

What if I’m not sure where I want to go yet?

That’s totally fine! We’ll ask the right questions and guide you toward destinations and resorts that match your style, budget, and travel goals—even if you’re starting from scratch.

What if I find a cheaper price online?

If you see something that looks better, send it over! We’ll check the fine print, match it when we can, or explain what’s missing—because not all deals are created equal.

Can you help with flights and airport transfers too?

Yes! We handle everything from flights to private transfers, so your trip runs smoothly from takeoff to touchdown.

What happens if something goes wrong during my trip?

We’re just a message away. While we hope everything goes smoothly, we’re here to support you if you hit a snag—from missed flights to resort issues. You won’t be on your own.

Pink Pineapple Travel Co.

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